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INCREASED CUSTOMERS

Turn more visitors into customers with improved UX & CRO

An improved User Experience (UX) and increased Conversion Rate Optimisation (CRO) are two of the most valuable activities for your business.

If you were to make the right changes to your site today, you would receive more customers tomorrow.

You’ve worked hard to get here. Your business deserves this.

UX / CRO Audits

Designers typically create websites. However, they don’t always understand how users consume content. This typically leaves significant opportunity to increase the rate of turning visitors into customers through UX & CRO.

CRO audit checklist

It’s essential to know what to look through with a CRO audit, and to ensure nothing is missed. That’s where a checklist comes in. 

Business objectives

  • Detailed questionnaire to understand your business goals for marketing
  • Clear understanding of the profitability of different areas of your business
  • What improvements could support your business direction

Best practice

  • Production of customer personas
  • Changes to user journeys to aid with content discovery
  • Heading, link and button evaluation

Analytics

  • Evaluation of volume & quality of data captured to meet business goals
  • Credibility of data
  • Software suggestions for easy funnel creation

User Experience

  • Navigation to key site content using links and menus
  • Technical website elements, including mobile friendliness and speed
  • UX signals like, desirability, uniqueness, accessibility, usefulness, desirability, value proposition, credibility,

CRO

  • Button and heading evaluation
  • Form analysis
  • Essential information analysis

Visitor recording

  • For a period, every visitor to your site has their entire session recorded
  • Analysis of the difficulties and pain points
  • Wireframe proposals for design changes to the site

User intent

  • Evaluation of page titles and landing page experience
  • Analysis of psychological needs
  • Google Search Console and keyword research

Discuss how a UX & CRO audit can help you achieve growth.